Council staff are being re-directed to help the NHS with the COVID-19 vaccination programme. It may therefore take longer than normal to assess applications and to respond to queries.
Because of the ongoing impact of the Coronavirus there are also differences in the way that homes are let. This is to comply with government guidelines, and ensure that both you and staff stay as safe as possible. This might lead to some delays in the letting process which will be explained to you at the time if your bid is successful.
It is important that you:
- Regularly login to your Homefinder Somerset account to check for messages. Councils will send messages to your Homefinder Somerset account rather than sending letters
- Ensure that your phone number and email address are up to date. Landlords will seek to contact you by phone or email rather than sending letters
- Use the online application form wherever possible. Paper application forms are less likely to be processed at this time.
Mutual Exchange on Homefinder Somerset is ending on 31 March 2021
Are you a council or housing association tenant? If so, please note that it will no longer be possible to register for mutual exchange or advertise your home for mutual exchange on Homefinder Somerset from 31 March. You will still be able to bid for homes that are being advertised by partner landlords.
You can use other websites to seek a mutual exchange such as Homeswapper or House Exchange. Please contact your landlord for more information.